We're Here to Help

Frequently Asked Questions

Find answers to common questions about our products, personalization, shipping, returns, and ordering so you can shop with confidence and focus on celebrating the pets you love.
Animated Butterfly
Animated Butterfly

Ordering

How long does it take to process my order?

Most orders are made especially for you and typically enter production within 2–5 business days. Personalized items may take slightly longer.

Do you ship internationally?

Yes! Wiggle Woofs proudly ships to many countries around the world. Shipping times vary depending on your location.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey.

Products

Are your products personalized?

Many of our products offer personalization. If customization is available, you’ll find the options directly on the product page.

How do I choose the right size?

Each apparel product includes a size guide to help you find your best fit. If you’re between sizes, we generally recommend sizing up for a more relaxed fit.

Will the colors look exactly like the photos?

We do our best to display products accurately, but colors may vary slightly depending on your screen or device settings.

Returns & Support

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the issue. We’ll work quickly to make it right.

Can I return or exchange my order?

Because most items are made to order, we cannot accept returns or exchanges for incorrect size selections or change of mind. Please review product details and sizing carefully before ordering.

Can I change or cancel my order?

If production hasn’t started yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible.

About Wiggle Woofs

What is Wiggle Woofs?

Wiggle Woofs is a magical storybook world celebrating the everlasting bond between pets and the people who love them. Through stories, artwork, apparel, home décor, and keepsakes, we honor the memories that continue to bring comfort and joy.

Are all of your products inspired by the Wiggle Woofs story?

Yes. Every collection is inspired by the characters, adventures, and heartwarming spirit of the Wiggle Woofs universe.

How can I contact you?

Visit our Contact page or email us anytime. We’re always happy to help and aim to respond within 1–2 business days.

Do you offer new collections regularly?

Yes! We’re continually adding new characters, products, and magical adventures, so be sure to join our newsletter to be the first to hear about new arrivals and special offers.

Log In

Become a part of our community!